Terms of Use

Welcome to RedCrate.com. By accessing or using our website, you agree to comply with and be bound by the following terms of use. Please read them carefully before using our site. If you do not agree with these terms, you must not use this website.

1. Website Ownership
RedCrate.com is owned and operated by Tracey Fowler. All content, designs, images, and intellectual property on this website are owned by or licensed to Red Crate and are protected by copyright and other intellectual property laws.

2. Use of the Website
You may use this website for personal, non-commercial purposes only. You are prohibited from:

  • Copying, distributing, or modifying any content without prior written consent.

  • Using the website for unlawful purposes or to violate any applicable laws or regulations.

  • Interfering with the security, functionality, or accessibility of the website.

3. Product Descriptions and Availability
We strive to provide accurate descriptions of our handcrafted pottery and other items. However, due to the handmade nature of our products, slight variations in size, color, and texture may occur. We reserve the right to update product descriptions, pricing, or availability at any time without prior notice.

4. Pricing and Payments
All prices listed on RedCrate.com are in AUD and exclude applicable taxes and shipping fees unless otherwise stated. Payments are processed securely through Squarespace.

5. Shipping and Delivery
For information on shipping, delivery times, and return policies, please refer to our Shipping and Returns page. Red Crate is not responsible for delays caused by postal services, customs, or other external factors.

6. Returns and Refunds
Please refer to our Shipping and Returns page for information on our return and refund policy. Refunds are issued at our discretion and are subject to the terms outlined therein.

7. Limitation of Liability
To the fullest extent permitted by law, Red Crate is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website, products, or services, including but not limited to:

  • Loss of data, revenue, or profits.

  • Damage to devices used to access the website.

8. External Links
RedCrate.com may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites.

9. User Accounts
If you create an account on RedCrate.com, you are responsible for maintaining the confidentiality of your account information. You agree to provide accurate information and notify us immediately of any unauthorised use of your account.

10. Changes to Terms of Use
We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective upon posting to this page. Your continued use of the website constitutes acceptance of the revised terms.

11. Governing Law
These terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. Any disputes arising from these terms shall be resolved in the courts of Gold Coast.

12. Contact Us
If you have any questions about these terms, please contact us at:
info@redcrate.com

Thank you for visiting RedCrate.com.