Privacy Policy

Privacy Policy for RedCrate.com

Last Updated: 08/02/2025

Tracey Fowler, the owner of RedCrate.com, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using RedCrate.com, you agree to the terms of this policy.

1. Information We Collect
We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Credit card details and transaction history (processed securely through third-party payment providers).

  • Technical Data: IP address, browser type, device information, and website usage data collected through cookies or similar technologies.

  • Voluntary Information: Information you provide when filling out forms, subscribing to newsletters, or contacting us directly.

2. How We Use Your Information
We use your information to:

  • Process orders and deliver products to you.

  • Respond to inquiries and provide customer support.

  • Send updates, promotions, and marketing communications (only with your consent).

  • Improve our website functionality and user experience.

  • Comply with legal obligations and enforce our Terms of Use.

3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Trusted third parties who assist in operating our website, processing payments, or delivering products (e.g., payment processors, shipping providers).

  • Legal Authorities: When required by law or to protect our legal rights.

  • Analytics Providers: To analyze website traffic and improve our services.

All third-party service providers are required to protect your information and use it solely for the purposes specified by us.

4. Cookies and Tracking Technologies
RedCrate.com uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, track website usage, and improve site performance.

You can control or disable cookies through your browser settings, but doing so may affect the functionality of the website.

5. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of online transmission or storage is 100% secure. By using our website, you acknowledge that we cannot guarantee absolute security.

6. Your Rights
You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of receiving marketing emails by clicking the "unsubscribe" link in our emails.

  • Request a copy of the personal data we hold about you.

  • Lodge a complaint with the relevant data protection authority if you believe we have violated your rights.

To exercise these rights, please contact us using the details below.

7. Third-Party Links
RedCrate.com may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Tracey Fowler
Owner of Red Crate
Queensland, Australia

Thank you for trusting RedCrate.com with your personal information!